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Information for our current clients

Update Payment Type

Are you gaining, losing, or switching insurance plans?

Do you need to establish or update your sliding scale rate?

I currently pay with:
And I am switching to:
Upload File
(Max 15MB)

Thanks for letting us know! We'll be in touch to follow up soon.

TheraNest Portal

 

If you're seeing a therapist at Walnut, you can use our online portal to:

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  • View upcoming appointments

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  • Pay a bill

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  • Download superbills to submit out-of-network claims

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  • Sign forms

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  • View or download forms or paperwork you have signed, including our policies, intake paperwork, COVID waiver, and more

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  • Update your payment card info

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  • Update your contact info

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  • Update your emergency contact

Want to become a client?

 

If you're not already a client at Walnut, please reach out to us through the contact form. Do not create a TheraNest portal account; this will NOT add you to the waiting list.

For questions about billing and payment:

please email billing@walnutpsychotherapycenter.com

If you don't already have a TheraNest portal login,

email info@walnutpsychotherapycenter.com to have a signup link emailed to you.

There are two ways you can update card information in the client portal:

 

Pay the balance directly: Sign in to the online portal and click the link at the top called "make a payment." There, you'll see the invoices with a balance due, and you can make a payment with whatever card you like. When you do this, you can also save the card to your file for us to automatically charge in the future.

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You can also add a new card to your file, without making a payment at the same time: To update your saved card info, sign in to the online portal and click the link on the top left called "$ Billing." On the billing page, look to the right for the Credit Card section. You can add and delete the saved card info here. However, the portal does not have a place to write your card's security code, which we do need in order to charge your card. Please email billing@walnutpsychotherapycenter.com with just the security code, which we will then save to your account, and use for future charges.

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